Returns & Exchanges
At Lord & Taylor, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for eligible items in their original, unworn condition. Please note that items marked as Final Sale are not eligible for return or exchange.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in the original packaging, ensuring all designer tags and security seals remain attached.
Print and Attach Label
Download and print the prepaid shipping label provided by the portal and affix it clearly to the outside of your package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt to monitor the progress of your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing