Frequently Asked Questions
Everything you need to know about shopping with Lord & Taylor
What is your return policy for fashion items?
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of the delivery date.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery timelines are calculated at checkout based on your location.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button with specific measurements to help you find the perfect fit for every brand we carry.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You may cancel your order within 30 minutes of placement by contacting our customer support team.